Of all the words not to say when a discussion is turning heated, ‘you’ triggers a myriad of emotions: anger, resistance, shame, distrust, or guilt. When faced with, ‘You're crazy,’ ‘You should be ashamed,’ ‘You’re wrong,’ ‘You could do better,’ or ‘You can't,’ your response is doubt, insecurity, or fear. Not exactly a great way to get to a resolution!  Effective communication … [Read more...]